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NiCE KnowledgeKnowledge

On October 21, we applied a security patch across all NiCE KM production environments to address a recently disclosed PHP vulnerability. The update was completed without service disruption, and our team continues to monitor the platform closely. No action is required on your part.

NiCE Knowledge Success Center

Where to use NiCE Knowledge Management

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NiCE Knowledge Management (NiCE KM) can be used anywhere in the world, and in any industry or organization. Use NiCE KM as a standalone knowledge management tool, or integrate it with your existing CRM platform to increase ticket deflection, reduce support burden, and improve agent responses for better interactions across any channel your customers use. NiCE Knowledge Management reduces friction in:

  • Enterprise
  • Small Business
  • Healthcare
  • Financial Services
  • Business Process Outsourcers (BPO)
  • Government and Education
  • Retail
  • Telecommunications
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