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On October 21, we applied a security patch across all NiCE KM production environments to address a recently disclosed PHP vulnerability. The update was completed without service disruption, and our team continues to monitor the platform closely. No action is required on your part.

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Dashboard and Control Panel

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Dashboard and Control Panel
Access reports and control site settings through the Dashboard and Control Panel. Some Dashboard tools and the Control Panel require the Admin role to access.

Outcomes

By the end of this section, you will be able to:

  • Navigate Dashboard tools and monitor your site with reports
  • Configure your site with Control Panel 
  • Manage permissions, branding, and customizations

  • Control Panel
    The Control Panel includes tools to manage permissions, global site branding, and other system configurations.
  • Dashboard Tool Permissions
    Particular Seated user (formerly Pro Member) roles are required for different Dashboard tools.
  • Dashboard UI overview
    The Dashboard includes tools to monitor, manage, and optimize your NiCE KMsite.
  • Should you delete or archive content
    In Expert, you can choose to delete or archive pages or sections. Deleted pages, including any attachments, are moved to the Control Panel and can be restored later, if needed. Alternatively, you can create a section within your hierarchy to archive content. Archived pages are stored in a designated section for easier access and organization.
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