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NiCE KnowledgeKnowledge

On October 21, we applied a security patch across all NiCE KM production environments to address a recently disclosed PHP vulnerability. The update was completed without service disruption, and our team continues to monitor the platform closely. No action is required on your part.

NiCE Knowledge Success Center

Content Maintenance

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Content Maintenance

Outcomes

By the end of this section, you will be able to:

  • Copy, move, and delete pages or sections to organize content
  • Add comments about changes you made to a page
  • Use Find & Replace to make bulk edits (Admins only)
  • Restore deleted pages, compare page revisions, and revert page changes 
  • Copy a page
    Create a copy of a page or section.
  • Delete a page
    Delete a page or section
  • Edit Summary
    Include comments when editing pages to record extra details about changes.
  • Find & Replace
    Find & Replace lets Admin users bulk edit all occurrences of a word or phrase across their site.
  • Move a page
    Move a page or group of pages as needed to re-organize content.
  • Restore deleted pages
    Whenever a page is deleted in NiCE Knowledge Management, the page is automatically retained in the control panel, allowing administrators to preview and restore deleted pages.
  • Revision History
    Manage page revisions, with options to revert or compare versions.

 

 

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