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NiCE KnowledgeKnowledge

On October 21, we applied a security patch across all NiCE KM production environments to address a recently disclosed PHP vulnerability. The update was completed without service disruption, and our team continues to monitor the platform closely. No action is required on your part.

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Structuring your Content

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Structuring your Content
An intelligent site structure powers many of the capabilities that create an optimal user experience, NiCE Knowledge Management's Guided Content Framework protects site structure by making it easier for content contributors to create new pages that align with the best structure.

Outcomes

By the end of this section, you will be able to:

  • Architect your knowledge base site for findability and usability
  • Define article types and understand site structure best practices
  • Add Guide tabs and order pages within Guides

 

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