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NiCE KnowledgeKnowledge

On October 21, we applied a security patch across all NiCE KM production environments to address a recently disclosed PHP vulnerability. The update was completed without service disruption, and our team continues to monitor the platform closely. No action is required on your part.

NiCE Knowledge Success Center

Content Management

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Content Management
The NiCE Knowledge Management platform enables you to publish with WYSIWYG authoring, organize, maintain, and optimize your content.

Outcomes

By the end of this section, you will be able to:

  • Understand content reuse and configure content paths
  • Create and use new page / content templates
  • Pin important pages in NiCE KMor in a CRM
  • Manage files and permissions in Media Manager, and search the media library 

Content Reuse, NiCE Knowledge Management Paths, and Templates

 

Pinned Pages

 

0:00 - Intro
0:35 - Pin a page
1:21 - Page with strikethrough
1:47 - Unpin a page
2:16 - Pinned Pages in a CRM integration

Media Manager

 

 
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