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On October 21, we applied a security patch across all NiCE KM production environments to address a recently disclosed PHP vulnerability. The update was completed without service disruption, and our team continues to monitor the platform closely. No action is required on your part.

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User Types and Seated Member Roles

User Types and Seated Member Roles
Configure and assign user roles and permissions to control access to content in your NiCE KMsite.

Outcomes

By the end of this section, you will be able to:

  • Differentiate the 3 user types and 6 Seated Member roles
  • Understand the Seated role permissions
  • Explore how Dashboard reporting and content tools differ based on user roles 

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