The CXone Mpower Expert platform includes everything you need to capture and publish knowledge for successful content experiences. Each Expert site includes capabilities to administer, author, publish, and optimize knowledge content. Different types of users can access different aspects of capabilities and content hosted in your CXone Mpower Expert site.
CXone Mpower Expert capabilities include:
Use CXone Mpower Expert authoring features to create the valuable content that customers need.
The CXone Mpower Expert proprietary content framework, called Guided Content Framework, enables you to structure and optimize content for findability and scalability. This architecture makes sure agents and customers can find content in their channels of choice (Google, chatbots, IoT devices) and via search or navigation.
Learn more about Information Architecture in CXone Mpower Expert >>
Leverage CXone Mpower Expert permissions for extra control to show or hide new page templates for particular users or groups.
The CXone Mpower Expert Editor is a familiar WYSIWYG interface that is intuitive for contributors across your organization.
Out-of-the-box settings include:
Remove link functionality from autogenerated hyperlinks on email addresses or typed out URLs
Editor configuration options include:
Use Content Management features to organize and maintain your content.
Gain insight into your site engagement with Contribution Reports. Keep your content and site health as good as can be with Site Reports. Configure your CXone Mpower Expert site to sync with Google Analytics.
The CXone Mpower Expert Control Panel and Dashboard contain everything you need for site administration.
Reduce customer effort by being where they are in a moment of need. Identify other entry points of your customer journey and make content accessible there.