Security
NiCE Knowledge Management security features and capabilities
- Access Your Site Over HTTPS
- HTTPS connections are required for NiCE KM sites and integrations.
- Allow domains to access Expert with outbound firewall rules
- Some domains used by NiCE KM are relevant to customers who need to allow traffic to and from a NiCE KM site.
- Built-in authentication security
- NiCE KM provides a basic authentication username and password sign in experience, built-in to the platform.
- Cookies and privacy
- NiCE Knowledge Management first-party cookies are leveraged by the NiCE KM platform to deliver standard website functionality, personalized experiences, and elevated content creation and management capabilities to authenticated users. NiCE KM cookies are never leveraged by third-party parties, such as advertisers, to track an individual's journey across non-NiCE KM websites.
- Enhanced access controls
- Site-wide access restrictions can be applied broadly with Geo-Blocking, IP Blocking, and IP Restricting.
- Expert Reliability and Security Measures
- NiCE KM ensures reliability and security with careful measures.
- Intelligent Denial of Service (DoS) Protection
- Security attacks are common across all industries. With new records set each year for the scale and number of attacks, everyone is at risk.