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NICE CXone Expert
Expert Success Center

January 2019 Releases

January Updates

Coming Soon

F1 Contextual Help Removal (announced 2018-12-20, release date to be announced)
Any F1 Contextual Help integrations that have been built using the https://cdn.mindtouch.us/f1.js domain will no longer load. This does not affect Contextual Help Touchpointi ntegrations.

Contextual Help Touchpoints (announced 2019-01-10, release date to be announced)
The mt-f1=true URL query parameter that is included in Contextual Help Touchpoints page requests will be changed to mt-view=f1. Please contact the Support Team with any questions regarding this change.

Recently Completed

Links to Drafts (announced 2019-01-17, released 2019-01-31)
Clicking a link to a draft that has been published will no longer create a new draft.

Release 2019-01-03

No release due to holiday.

Release 2019-01-10

Fixes

Content Reuse
Fixed an issue where apostrophes in the page URL would cause an error.

Touchpoints
Fixed an issue where the Search in Place Touchpoint, Expert for Salesforce, and Expert for Zendesk would not return search results in Microsoft Edge and Internet Explorer.

Release 2019-01-17

Fixes

There were no defect fixes this week.

Release 2019-01-24

Fixes

Search Report
Fixed an issue where an error message would appear for admin users in /Special:SearchReport.

Dashboard
F​​​ixed multiple link tooltips in the Dashboard.

Custom Help Link
Fixed an issue where the Custom Help Link button would not use the configured URL. This issue was limited to Expert 4 (MT4).
customhelplink.png
 

Restrict Access Icon
Fixed an issue where the Restrict Access icon would not display the correct image. This issue was limited to Expert 4 (MT4).

Enhancements

F1 Contextual Help Removal
To optimize Contextual Help integrations, any F1 Contextual Help integrations that have been built using the https://cdn.mindtouch.us/f1.js domain will no longer load. This does not affect Contextual Help Touchpoint integrations.

Release 2019-01-31

Fixes

Contextual Help
Fixed an issue where the Contextual Help Window would create a second window. This issue was limited to Microsoft Edge.

Search by Path
Fixed an issue where search would not filter results by path. This issue was limited to Microsoft Edge.

Enhancements

Links to Drafts
Clicking a link to a draft that has been published will no longer create a new draft.

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