August 2018 Releases

Fixes

Guides Without Tabs
Fixed an issue where a silent 404 error would appear on all page types if they didn't include guide tabs

Script Blocks in Safari
Fixed an issue where an editor could not add a new script block between two existing script blocks or on the same line as text in Safari

Contextual Help Dialog for Screen Readers
Fixed an issue where the Contextual Help dialog would lose focus when opened using a screen reader

Page Feedback 400 Error
Fixed an issue where on some sites clicking the Yes or No buttons would not count the vote and return a 400 error instead

Feature Enhancement

Expert for Salesforce
We are excited to announce Expert for Salesforce is now available! Our new Service Cloud integration, using standard web-to-case functionality, improves agent productivity via full access to knowledge content within the Salesforce interface.

Key functionality includes:

• Auto search - Automatically display search results based on the submitted case subject field.
• Search - Manually search Expert content from within Salesforce.
• View and navigate - Access any Expert content from within Salesforce.
• Link-to-case - Link an Expert page to a custom object called "Related Articles".
• Insights - View customer activity of Expert searches and pages viewed before ticket submission.

If you are still running our legacy GeniusLink integration, we will continue to support it but will no longer be developing it. Interested in a demo of Expert for Salesforce? Contact your Customer Success Manager today!

Path Preview Dialog
As we continue updating existing functionality in our product to keep it healthy, we have cleaned up the code behind the Path Preview dialog found on Path Management and Path Revision History pages.  This update contains no functional changes to the dialog. 

Content Reuse Dialog
With the release of our new Editor Widgets, content reuse blocks were converted over to the new system; however, not all of the options available with content reuse were available in the dialog. This week we have added the ability to show the header for reused content sections to the dialog and the editor will respect the previous content reuse parameters from those former script blocks. 

Success Center Tip of the Week

Use custom Content Templates to quickly add frequently used snippets of content or code to pages. This can be helpful for standard notes, verbiage, or formatting that do not necessarily call for custom page templates, but are commonly used and helpful to be able to insert directly through the Editor.

Fixes

Custom Fonts in Editor
Fixed an issue where it was not possible to add custom fonts to the editor

Preview Editor Configuration
Removed the obsolete functionality to preview editor configurations from the control panel

Upload Attachments in IE 11
Fixed an issue where the attachment progress bar would freeze and require a refresh to see the uploaded attachment in IE 11

Feature Enhancement

Multiple Identity Providers Available for Sign In Touchpoint
For sites that use more than one identity provider, we have added the ability for you to choose which of those Providers you would like to use in your Sign In Touchpoint. For more information, please contact your Customer Success Manager.

Expert for Salesforce
We are excited to announce Expert for Salesforce is now available! Our new Service Cloud integration, using standard web-to-case functionality, improves agent productivity via full access to knowledge content within the Salesforce interface.

Key functionality includes:

• Auto search - Automatically display search results based on the submitted case subject field.
• Search - Manually search Expert content from within Salesforce.
• View and navigate - Access any Expert content from within Salesforce.
• Link-to-case - Link an Expert page to a custom object called "Related Articles".
• Insights - View customer activity of Expert searches and pages viewed before ticket submission.

If you are still running our legacy GeniusLink integration, we will continue to support it but will no longer be developing it. Interested in a demo of Expert for Salesforce? Contact your Customer Success Manager today!

Success Center Tip of the Week

Guide tabs are a versatile way to organize content, including a Single option in the Guide Listing Display toggle. See our KCS Methodology Guide for an example. The Single layout can use any of the tab options but hides the tab container, which offers a simpler presentation for Guide pages with fewer sub-pages.

Fixes

Category Listing Display
Fixed an issue where the Category Listing radio buttons would appear unselected when chosen

PDF Link to Page
Fixed an issue where it was not possible to link to a specific page in a PDF

Search Insights Error
Fixed an issue where filtering by anonymous users 30 days or more in the past with certain search terms would cause an error

List Formatting Removal Error
Fixed an issue where text that had its list formatting removed would appear above the list after the page was saved even though the text should appear in another location

Touchpoint Manager Loading
Fixed an issue where customers who have Expert for Salesforce installed would only see a spinner appear on their Touchpoint Manager page

Temporary Data Misconfiguration
On Aug 2, 2018 we discovered that event data was temporarily misconfigured to the wrong location during July 12-19, 2018. We reprocessed the data so that any reports generated after August 6, 2018 contain accurate data, even for the affected time period. Over the next couple weeks we will be updating our monitoring systems to prevent this type of event from happening again. 

Feature Enhancements

Search Insights Results
We have added the ability to choose how many Search Insights results you would like displayed. Users now have the option of selecting 100, 250, 500, or 1000 results.

Success Center Tip of the Week

We love suggestions for content improvement to help you be successful! Please send content feedback to the Expert Content Experience Team at kq@mindtouch.com.

Fixes

TCS Password Reset Error
Fixed an issue where users who would try to reset their password in TCS would receive an error message

Expert for Zendesk Insights Formatting
Fixed a formatting issue where the two Insights columns in the Expert for Zendesk integration overlapped each other

Touchpoint Limit Error
Fixed an issue where a blank error message would appear when a site's Touchpoint limit had been reached

HelpRequest Attribution Updates
Fixed an issue where HelpRequests generated for Expert for Zendesk and Salesforce were being attributed to the API instead of registering as the integration: mt-sfdc and mt-zendesk. In addition, "Expert Contextual Help" will now be labeled as "Contextual Help".

Missing Search Results Message in Image Dialog
Fixed an issue where filtering a search in the image dialog and receiving 0 results would not display a message saying there were no results

Success Center Tip of the Week

The Expert Smart Content Editor is a WYSIWYG interface that makes authoring easy, including automatically hyperlinking certain text such as email addresses or typed out URLs. To remove link functionality from autogenerated hyperlinks: Highlight the hyperlinked text, choose Unlink from the popup window, and choose Format > Regular text (no wiki formatting) from the editor toolbar. Learn more about options to add or remove hyperlinks.