Skip to main content
NICE CXone Expert
Expert Success Center

July 2018 Releases

Releases: 2018-07-12, 2018-07-19, 2018-07-26

Release 2018-07-12

Fixes

Guide Tab View
Fixed an issue where newer sites were not showing the option to display guides with the single tab view

Duplicate paste in Page Summary
Fixed an issue where clicking the pencil icon twice to edit page summaries would paste the text twice

Drop-Down Hierarchy Menu
Fixed an issue where the article ordering in the hierarchy menu drop-down was not respecting the order of pages set on Category pages

CSS Save Error Message
Fixed an issue where trying to save CSS in the Control Panel that was too large would fail without an error telling the user why

Upload Attachment Error Message
Fixed an issue where the error message for attaching files that are too large would not display correctly

Link Picker Browse Defaults to Homepage
Fixed an issue where the Link Picker's Browse tab would default to the home page instead of the location where a link/attachment was originally located

Editor Script Widgets
Fixed an issue where undo and redo changes were not working correctly inside the editor script widgets

Enhancements

New Expert UI Overview Guide
If you ever wondered what to call that navigation element with the folder icon or that banner with the Live/Draft status in it, you are in luck. This week we launched new documentation for Expert user Interface elements, organized by function. We will continue to expand this documentation over the coming weeks.

Release 2018-07-19

Fixes

Salesforce Integration Username Overlap
Fixed a minor UI issue where the username in some Salesforce Integrations would overlap with the tabs in narrower views.

Reorder Page Error
Fixed an issue where no error message would occur if a user tried to reorder a Category's child pages when there were too many children on the page

New Page Dialog Closure
Fixed an issue where using Esc to close the New Page Dialog would make the page unresponsive

Discard Changes in Editor
Fixed an issue where closing the editor without making any changes to the page would sometimes result in a "Discard changes?" dialog

Enhancements

Attachment Revision Dialog Update
In our ongoing effort to keep our product healthy, we have cleaned up the code behind the attachment revision dialog.  This update contains no functional changes to the dialog.

New Expert UI Overview Guide 
If you ever wondered what to call that navigation element with the folder icon or that banner with the Live/Draft status in it, you are in luck. This week we launched new documentation for Expert user Interface elements, organized by function. We will continue to expand this documentation over the coming weeks.

Success Center Tip of the Week

Page URLs automatically generate from the page title by default, but you can you can decouple a page link to be different from the page title. This can be helpful to maintain cleaner URLs if your page titles are complex, or to limit redirect jumps for frequent page title changes.

Release 2018-07-26

Fixes

Syntax Highlighter - Powershell Formatting
Fixed an issue in the Syntax Highlighter where certain Powershell keywords were being formatted incorrectly inside URLs

Link Encoding Issue
Fixed an issue where trying to link to an article with more than one question mark in the title would only encode the first question mark

Contextual Help Dialog in Firefox
Fixed an issue in the Contextual Help dialog where there was extra grey padding at the bottom of the dialog

Contextual Help Links
Fixed an issue where links in Contextual Help dialogs that are set to target=_blank would append ?mt-f1=true to the link and open the link outside the dialog

Success Center Tip of the Week

Expert Paths organize a group of pages into a custom order with sequential navigation elements. Useful for guided learning or consecutive information, you can embed a Path as a hyperlink, collapsed or expanded widget, or display in Guide tabs. While Paths are not searchable themselves, you can embed a Path within a page that is searchable. Read more about embedded Path options.

 

  • Was this article helpful?