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NICE CXone Expert
Expert Success Center

June 2024 Releases

Releases: 2023-06-06, 2023-06-13, 2023-06-20, 2023-06-27

Release 2024-06-20

This release is complete. The Release was deployed to all Expert sites as of 5:35 PM (PST).

Fix

UI

For the Hawthorn skin, when the success message appears after deleting a draft page or updating page permissions, it blocked the toolbar's dropdown options. We fixed this so the toolbar menu is still visible.

Before:

success message blocks toolbar menu.png

Release 2024-06-13

This release is complete. The Release was deployed to all Expert sites as of 1:32 PM (PST).

Fixes

UI
  • My Preferences has a drop down for preferred languages, but the only option was None (use default). If a site has multiple languages available, they will now populate in the preferred language selection menu.

    Before:
    UI - My Preferences - Language - None is only available.png
  • After an update in May 2024, the Featured Articles guide tab displayed articles in one column instead of two. We fixed this so that articles now display in two columns.
    articles in two categories release_20240516.png
Search

Content in .xlsx files was not being indexed by search; the file name would return results, but not the content. By default, Expert indexes the content of supported file types as long as the files are under 5MB.

Enhancements

New features

The following features have been enabled for all existing and newly-created sites:

Instant Translation

A Utilization Report is available for sites with Instant Translation enabled. This report shows:

  • The total translated page count
  • The number of languages used for translations
  • The 10 most expensive pages that have been translated

Release 2024-06-06

This release is complete. The Release was deployed to all Expert sites as of 4:54 PM (PST).

Fix

Page notifications

Users subscribed to pages were not receiving notifications when another user made updates to the page. This has been fixed, and page notifications should be received as expected.

 

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