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NICE CXone Expert
Expert Success Center

June 2023 Releases

Releases: 2023-06-01, 2023-06-08, 2023-06-15, 2023-06-22, 2023-06-29

Release 2023-06-29

This release is complete. The Release was deployed to all Expert sites as of 10:41 AM (PST).


Review Manager

When a review is started for a page that has an apostrophe in the URL, the full URL is linked in the notification email. Previously, the URL was cut off after the apostrophe, which caused a page error when the link was clicked.

Release 2023-06-22

This release is complete. The Release was deployed to all Expert sites as of 9:54 AM (PST).



Classification, Path Manager, and Revision History tools have received aria label updates to improve accessibility. Their functionality and appearance have not changed.


Top-level navigation can be applied to the Search page. To enable this on your site, reach out to Expert Support.


Find & Replace

Labels have been updated for consistency and clarity across the feature.

The page locations modal now says "Select specific pages if desired". F&R modal updated release_20230622.png
The word "existing" has been removed. F&R Existing updated release_20230622.png
In the recent jobs report, Occurrences has been changed to Instances for consistency. F&R Occurences updated release_20230622.png
Job Options are now called Parameters. F&R Options updated release_20230622.png
The Find Instances button is now in sentence case instead of title case, so it reads "Find instances" with a lowercase i. F&R Find instances button updated release_20230622.png


Release 2023-06-15

This release is complete. The Release was deployed to all Expert sites as of 11:05 AM (PST).


Guide tabs

Topics that are manually reordered in Guide tabs stay after the page is refreshed. Previously, the reordering was not sticking.


When creating a new page, Lato font functions as expected. Previously, this would cause an error.

Find & Replace

Editing which folders are searched after instances are found now works as expected. Previously, this would cause the OK button in the folder selection window to be disabled, meaning the folder selection could not be modified unless a new job was started.

Review Manager

Approving a review does not change the "Requested by" or "Requested of" values. Previously, these values were flipped in the review archive.


Multiple classifications

When multiple classifications are enabled, they can be sorted or rearranged. This allows the same functionality as reordering Topics in a Guide tab, so you can customize your content layout to suit your specific needs.

Release 2023-06-08

This release is complete. The Release was deployed to all Expert sites as of 11:26 AM (PST).


Guide tabs

Multiple classification types can appear on the Classification tab, which enables customers to show off multiple products or classifications in one tab. Contact Support to enable this functionality on your site.

A multi class example, showing two groups of articles that are Topic and Reference, respectively.


Find & Replace
  • Conditional content is now included when running a search query. Previously, conditional content was excluded from F&R jobs.
  • Jobs now send only one email. Previously, there were several emails received by some users.

When browsing the hierarchy tree, more than 100 sub-pages are now visible. This was previously possible, but recently only 100 sub-pages would show.


Using a custom font face loads as expected.


Release 2023-06-01

This release is complete. The Release was deployed to all Expert sites as of 10:39 AM (PST).



Classification tabs on Guide pages now display articles correctly.

Previously, Guide pages with the Classifications were changed to Portfolios when they should be References. Pages that were manually switched back to Reference would revert back to Portfolio on refresh.


To comply with GDPR, is no longer requested on a site that has no custom fonts.

If you want to add a Google font, refer to the available Success Center documentation.

Embedded Contextual Help Touchpoint

Clicking the Home button after loading the page functions as expected. Previously, this would cause a console error.



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