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NICE CXone Expert
Expert Success Center

July 2023 Releases

Releases: 2023-07-06, 2023-07-13, 2023-07-20, 2023-07-27

Release 2023-07-27

This release is complete. The Release was deployed to all Expert sites as of 11:30 AM (PST).

​​​​​​Fixes

Link Manager

Link Manager results now display as expected. Previously, after scrolling down to view the results, the results changed to several duplicates.

Draft Manager
  • Filters are now clickable on smaller screen sizes. Previously, with 5 or more custom classifications on screen sizes of 1280 px or smaller, the filters were cut off or had a height less than 300 px, making visibility and usage difficult.
  • The draft revision history download now includes the revision history of pages with no page type defined (Page type: (not set) in Page Settings), and prior revision events are not backfilled.
Page settings showing Page type not set: Revision events table: 
Page Settings - Page type not set.png Draft mgr revision history not backfilled.png

 

Release 2023-07-20

This release is complete. The Release was deployed to all Expert sites as of 12:10 PM (PST).

Fixes

Review Manager
  • When attempting to select all Open Reviews, there is no longer a console error and the user is able to perform a mass action or cancellation.
  • The review queue displays the correct 'Requested by' and 'Requested of' users in the table. Previously, these were switched.
Control Panel

Deleted Groups no longer display anywhere after being removed. Previously, when trying to edit a user, deleted groups were still visible.

Release 2023-07-13

This release is complete. The Release was deployed to all Expert sites as of 2:04 PM (PST).

Fixes

CRM Touchpoint
  • When viewing the Expert for CRM Touchpoint as an isolated component, outside of a CRM environment, without the "ticketid" parameter defined, a message now indicates the parameter is required.
    Expert for CRM viewed outside of a CRM environment with "ticketID" parameter requirement message
  • The parameters can now be defined in uppercase or lowercase. Before, they would not load in lowercase.

Enhancements

Classification Manager
  • Text has been added on hover to the "select all" box.
  • Aria labels have been added for individual select boxes, which increases accessibility for people using screen readers.

The select all check box has a text box nearby that says "Select all" on hover. The mouse pointer is not visible in the image.

Release 2023-07-06

This release is complete. The Release was deployed to all Expert sites as of 11:17 AM (PST).

Fixes

CSS alignment

The category title is now aligned with its sub-pages and guides. Previously, there was a misalignment of -1em.

CSS Category misalignment release_20230706.png

Media Manager

On hover, the "Upload new" cursor now looks like a link pointer. Previously, it looked like a text pointer.

Media Manager upload new pointer fixed release_20230706.png

Dev Tools

Viewer (Community) Members no longer receive an error when viewing Guide Pages.

 

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