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NICE CXone Expert

Scheduled CxOne Expert Maintenance - Oct 26th 11:59 pm PT - Learn More

Expert Success Center

August 2023 Releases

Releases: 2023-08-03, 2023-08-10, 2023-08-17, 2023-08-24, 2023-08-31

Release 2023-08-31

This release is complete. The Release was deployed to all Expert sites as of 11:09 AM (PST).

Fixes

Search in Place Touchpoint

Search now works as expected, even when the search field is empty. Previously, this would break the navigation functionality between pages.

Accessibility

In the page settings, the listing display on categories and guides has been updated. The group of radio buttons is now enclosed in a fieldset, and the form label is correctly associated with the form.

Release 2023-08-24

This release is complete. The Release was deployed to all Expert sites as of 1:42 PM (PST).

Fix

Search in Place Touchpoint

When using integrations that include Search In Place and have refined search enabled, users can use the breadcrumbs to navigate backwards when a search returns no results.

Release 2023-08-17

This release is complete. The Release was deployed to all Expert sites as of 3:26 PM (PST).

Fix

Accessibility

The nav component now has a role or aria label on the public home page.

Release 2023-08-10

This release is complete. The Release was deployed to all Expert sites as of 1:28 PM (PST).

Announcement

TLS Security Notification

TLS 1.1 is deprecated, and we continue to support TLS 1.2 for all Expert-supported operating systems and browsers.

Fixes

API

These were proactive fixes, and no sites have been negatively affected.

  • Seated non-Admin users cannot access unseated members' personal activity via the endpoint/@api/deki/events/support-agent/={username} without the userhistory permission. Admins can still access unseated and seated user activity in the Customer Insights Report.
  • Only Admins can use the endpoint /@api/deki/site/query/log/{queryid}. Previously, non-Admin users might have been able to access the search logs.

Release 2023-08-03

This release is complete. The Release was deployed to all Expert sites as of 10:33 AM (PST).

Today’s release included under-the-hood changes for product maintenance and preparation for upcoming features.

 

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