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On October 21, we applied a security patch across all NiCE KM production environments to address a recently disclosed PHP vulnerability. The update was completed without service disruption, and our team continues to monitor the platform closely. No action is required on your part.

NiCE Knowledge Success Center

Analyze site structure

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Applies to:
CXone Mpower Expert (current)
Role required:
Draft Contributor
Proper site structure improves your user experience and makes it easier to manage your content.

The hierarchy menu (found at the top left of your NiCE KM site) displays an expandable and collapsible list of Categories and Guides. It is a quick way to see high-level navigation of your site.

View your articles at a more granular level

Use Page Classification Manager to find content based on Classifications and Tags, or XML sitemap to for a list all indexable (Public or Semi-Public) page URLs of your site in hierarchy form.

Find a specific page you created

There are multiple other methods to find content via the Dashboard:

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