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NiCE KnowledgeKnowledge

On October 21, we applied a security patch across all NiCE KM production environments to address a recently disclosed PHP vulnerability. The update was completed without service disruption, and our team continues to monitor the platform closely. No action is required on your part.

NiCE Knowledge Success Center

Grant access to restricted public pages

Applies to:
CXone Mpower Expert (current)
Role required:
Editor
Grant specific groups access to restricted public-facing NiCE KM pages.

Prerequisites

Grant access to semi-public pages

  1. Navigate to the pages you want to restrict access to.
  2. From the toolbar, select Options > Restrict access. 
  3. Verify your page is configured as Semi-public.
  4. In the User or group type the group's name (the field may auto-populate).
  5. Select the group role depending on the tasks the group is allowed to perform on the page.
  6. Click Add to list.
  7. If restricting a whole section, click Apply restriction settings to sub-pages and choose the appropriate option.
  8. Click Save permission settings.

Screenshot of group access granted on semi-public page

New sub-pages automatically inherit the restrictions of their parent pages. You will not need to individually set restrictions for every new article you create under a restricted page.

 

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