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NiCE Knowledge Success Center

Use Paths in contextual help

Applies to:
CXone Mpower Expert (current)
Role required:
Author

Prerequisites

Use paths in conjunction with the contextual help tool or contextual help button tool.

If needed, create a path.

Get the path URL

  1. Navigate to the Site tools > Dashboard > Content ToolsPath manager.
  2. Locate the path where you want the contextual help window to display.
  3. Click the path title.
  4. In the Edit path page, locate and copy the path URL.

Link to your path

  1. Open the page where you want to add the contextual help window in Edit mode.
  2. Highlight the text you want to link.
  3. Click the Link icon in the editor or Ctrl+K to open the link modal.
  4. In the Link settings, enter the path URL in the Link to field.
  5. Under Link options, select the radio button next to Open in contextual help overlay.
  6. Click Save link.
  7. Save the page.
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