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On October 21, we applied a security patch across all NiCE KM production environments to address a recently disclosed PHP vulnerability. The update was completed without service disruption, and our team continues to monitor the platform closely. No action is required on your part.

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Display paths via Contextual Help Touchpoint

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Applies to:
CXone Mpower Expert (current)
Role required:
Admin
Display Learning Paths in a Contextual Help Touchpoint.
  1. If needed, create a Path.
  2. In Path Manager, locate the Path you want the Contextual Help window to display.
  3. Click the Path link in the Title column.
  4. In the Edit path area, locate and copy the Path URL.
    path_url.png
  5. Create and embed a contextual help link or a contextual help button.
    • If you are creating a contextual help Touchpoint, enter the full Path URL into the Host field: https://your.domain.com/@lp/name_of_path.
    • If you are creating a contextual help button Touchpoint, enter the Path name into the Help button path: @lp/name_of_path.
  6. Test the Touchpoint to verify the NiCE KM Path displays as expected.

 

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