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NiCE CXone Mpower Expert

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Expert Success Center

Find Classification Issues

Applies to:
All versions
Role required:
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Use Page Classification Manager to identify non-classified or misclassified content, which you can then classify to improve search results and increase customer satisfaction.

The most common type of misclassified content occurs when Page Type is applied improperly. Use Site Structure Analysis to identify misclassified content.

It is also important to manually remove custom Classifications from individual pages after you delete a custom Classification:

  1. Navigate to Site Tools > Dashboard > Content Tools > Page Classification Manager.
  2. In the Filters section, select Not Classified from the classifications drop-down lists.
  3. Update filtered content as necessary.

 

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