Skip to main content
NICE CXone Expert

We will be closed on Thursday November 28th & Friday November 29th due to the Thanksgiving Holiday

Expert Success Center

Implementation Strategy for Capture Manager

Role required:
Draft Contributor
Capture Manager is enabled for specific sections of your Expert site, either at the Category or Guide level.

This solution is custom-configured for each client by MindTouch Professional Services. Elements and labels may differ from what is documented.

Because Capture Manager affects page options and authoring process where it is enabled, it is important to consider a hierarchy organization that allows the right content to follow (or not follow) Capture Manager setup.

For example, content authored via a KCS authoring process may need  Capture Manager Classifications, while product documentation may need a separate section where Capture Manager is not enabled.

Capture Manager Hierarchy Example

Knowledge Manager Hierarchy Example.png

Multiple Group Example

For multiple products or distributed authoring strategy, Capture Manager can be configured for different groups to have permissions for different sections where Capture Manager is enabled. See permissions for Capture Manager for more details.

Capture Manager Group Permissions Example.jpg

 

  • Was this article helpful?