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On October 21, we applied a security patch across all NiCE KM production environments to address a recently disclosed PHP vulnerability. The update was completed without service disruption, and our team continues to monitor the platform closely. No action is required on your part.

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Flags in Capture Manager

Capture Manager includes an option to toggle a Flag on or off when an article needs additional review or changes.

Flag is one of four Classifications in Capture Manager.

This solution is custom-configured for each client. Elements and labels may differ from what is documented.

How to flag a page

  1. Navigate to a page with Capture Manager enabled.
  2. If needed, click the + icon to expand the Capture Manager element.
  3. Click the Flag toggle to change from Off to On.
  4. Enter details for why the article is getting flagged.
  5. Click Submit.
  6. The Flag details will be submitted to the same destination you configured for article feedback.
  7. After the details are addressed, return to the article and click the Flag toggle to change from On to Off.

Capture-Manager-Flag.png

User privileges

Flag functionality is tied to Capture Manager Permissions by Role.

  • Publishers: can Flag and remove Flags on all articles.
  • Contributors: can Flag and remove Flags on all articles.
  • Candidates:
    • Can Flag all articles.
    • Cannot remove Flags from articles authored by others.
    • Can remove Flags from their own articles.
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