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Ticket Deflection in Community Cloud

As customers type into the subject field in the Community Cloud contact form, relevant knowledge automatically populates to resolve their issue without contacting support.

Enable ticket deflection as part of Expert for Salesforce Community Cloud integration.

Search behavior

Search results from your Expert site automatically populate next to the contact form based on the query entered in the subject field. The Expert results are powered by Expert search behavior that:

  • Appear instantly when published or modified in Expert without any additional steps
  • Only return pages or files that the user has permission to view


Configuration options enable you to customize for your Community Cloud environment.



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