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NICE CXone Expert
Expert Success Center

January 2024 Releases

Releases: 2024-01-04, 2024-01-11, 2024-01-18, 2024-01-25

Release 2024-01-25

This release is complete. The Release was deployed to all Expert sites as of 11:34 AM (PST).

Today’s release included under-the-hood changes for product maintenance and preparation for upcoming features.

Release 2024-01-18

This release is complete. The Release was deployed to all Expert sites as of 3:53 PM (PST).


Media Manager UI

When hovering over a file in the attachments section of a Topic page, there is no longer a typo in the alt text for the Media Manager icon. Previously, the alt text said "Open in Media Mananger."

Before: After:
Media Manager typo.png Media Manager typo - fixed.png


Traffic Insights report

Several changes have been made to improve the report's clarity, accuracy, and user-friendliness:

  • Changed Null page views () to Non-Pageviews to be more descriptive of this certain type of traffic.
  • Referrals were renamed Traffic Sources to reduce ambiguity.
  • Self-referring URLs are now grouped with Direct Traffic instead of Traffic Sources to reduce ambiguity.

Release 2024-01-11

This release is complete. The Release was deployed to all Expert sites as of 1:39 PM (PST).


Hawthorne UI

The Dashboard now displays the Lexend font (green highlight). Previously it was displaying Arial.

Lexend vs Arial in Hawthorne Dashboard.png


Control Panel

We have added a checkbox to disable GPTBot from accessing your site. Previously, you could add noindex to your robots.meta in the site header, but there was no way to directly update the robots.txt. This meant that your site could be visited but not indexed by the crawler; now, your site will not even be visited by GPTBot.

Control Panel - disable GPT bot crawling.png


Expert Training

Need to freshen up on how to create and manage content in CXone Expert? Maybe you are new to the platform, or it's been a while and you want to understand all the features and functionality in a structured way? Welcome to the new Training Section in the Expert Success Center, where you can find categorized articles on how to use Expert, as well as customized paths on the type of training you need. Let us guide you!

New Training section release_20240111.png

Release 2024-01-04

This release is complete. The Release was deployed to all Expert sites as of 12:21 PM (PST).


Customer Insights report

The report is now up to date. Previously, data from December 3rd onward was missing from the report.

Draft Manager v2

The CSV download lists the site domain correctly. Previously, "localhost" was listed as the site domain.

Media Manager

The Embed References CSV returns a file's embed locations. Previously, after moving a file, the file's location (page or collection) would be listed.


Media Manager

Hovering over an image thumbnail displays an enlarged preview of the image, so it is easier to find the exact image you want to use.


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