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NiCE KnowledgeKnowledge

On October 21, we applied a security patch across all NiCE KM production environments to address a recently disclosed PHP vulnerability. The update was completed without service disruption, and our team continues to monitor the platform closely. No action is required on your part.

NiCE Knowledge Success Center

February 2024 Releases

Releases: 2024-02-01, 2024-02-08, 2024-02-15, 2024-02-22, 2024-02-29

Release 2024-02-29

This release is complete. The Release was deployed to all Expert sites as of 1:19 PM (PST).

Today’s release included under-the-hood changes for product maintenance and preparation for upcoming features.

Release 2024-02-22

This release is complete. The Release was deployed to all Expert sites as of 4:21 PM (PST).

Fix

UI

The dialog boxes for links and conditional text blocks now appear next to their corresponding items. Previously, the boxes were not lined up with their related link / conditional text.

Release 2024-02-15

This release is complete. The Release was deployed to all Expert sites as of 1:42 PM (PST).

Today’s release included under-the-hood changes for product maintenance and preparation for upcoming features.

Release 2024-02-08

This release is complete. The Release was deployed to all Expert sites as of 1:07 PM (PST).

Today’s release included under-the-hood changes for product maintenance and preparation for upcoming features.

Release 2024-02-01

This release is complete. The Release was deployed to all Expert sites as of 1:45 PM (PST).

Enhancement

Page attachments

Image files attached to a page can be previewed when you hover over the image file icon. This functionality is consistent with image thumbnail behavior in Media Manager and Link Manager.

Page attachments - image preview on icon hover.png

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