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NICE CXone Expert
Expert Success Center

March 2024 Releases

Releases: 2024-03-07, 2024-03-14, 2024-03-21, 2024-03-28

Release 2024-03-28

This release is complete. The Release was deployed to all Expert sites as of 3:31 PM (PST).

Today’s release included under-the-hood changes for product maintenance and preparation for upcoming features.

Release 2024-03-21

This release is complete. The Release was deployed to all Expert sites as of 3:07 PM (PST).

Fixes

Content Aging report

View numbers are now accurate or similar to what is in the Page Views report. Previously, the report was showing 0 views for a number of pages that did have views.

Pinned Pages in CRM Touchpoint

When a page is pinned or unpinned, the buttons now match the labels. Previously, the labels would have the correct text but the buttons were switched, indicating that a user could unpinned an unpinned page or pin an already pinned page.

Before:
The label matched the action but the button did not.
After:
Buttons match the labels and actions.
Pinned Pages in CRM Touchpoint - Pin page incorrect button, with text "pin page" below the unpin button. Pinned Pages in CRM Touchpoint - Pin page correct button.png
Pinned Pages in CRM Touchpoint - Unpin page incorrect button with incorrect text "unpin page" below the pin page button. Pinned Pages in CRM Touchpoint - Unpin page correct button.png
Hawthorne UI

The Mobile view of the Search bar now looks normal. Previously, the filtering options would affect the accessibility of the search bar.

Before:

Hawthorne fix release20240321.png

 

Release 2024-03-14

This release is complete. The Release was deployed to all Expert sites as of 2:42 PM (PST).

Fix

Import/Export

When importing a zip file of a site, Main and Media namespaces are imported properly, along with the template namespace. Previously, the import would fail if there was a deleted template.

Release 2024-03-07

This release is complete. The Release was deployed to all Expert sites as of 2:06 PM (PST).

Fix

Attachments

When an image attachment is updated by clicking Upload new the @width and @height fields are now updated accordingly in the API endpoint response. Previously, the width and height would be those of the original image.

Four attachment options represented by icons which reveal their labels on hover: Open in Media Manager (an open book icon); Move/Rename file (an arrow icon); Upload new (an icon of a box with an upward arrow in it, highlighted); and Delete (a garbage bin).

Improvements

Pinned Pages

Padding between pages has been reduced. This allows you to see more of your pinned pages without having to scroll so far.

Before: After:
Pinned pages - spacing before 3.7.24.png Pinned pages - spacing after 3.7.24 release.png
Media Manager

CSS styling and resizing changes provide improved UX when moving files.

The source and destination location hierarchy components can be resized, which enables users to comfortably view both at the same time. Click and drag the Resize icon (Resize icon, which is two diagonal lines across the bottom right corner of the window.) to change the dimensions of each.

Before: After:
One component takes up most of the screen. Both components can fit within the screen.
clipboard_e62b5e22c717d033a16682ccb5dad1797.png clipboard_e85c195e3da8031fd853623167a4266ec.png
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