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On October 21, we applied a security patch across all NiCE KM production environments to address a recently disclosed PHP vulnerability. The update was completed without service disruption, and our team continues to monitor the platform closely. No action is required on your part.

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Non-Pageviews Engagement Channel

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Null engagement instances were grouped into a new Non-Pageviews engagement channel as of November 30, 2023.

There are several reasons why traffic might be grouped into such a channel. The common theme among all Non-Pageviews traffic is that during a particular session, no page was viewed. Because this is still considered legitimate traffic to your site, this traffic must be included in reporting, however, you can filter out this engagement channel for all data collected after November 30th. 

Examples

Some reasons for observing Utility traffic include:

  • API calls 
  • User login
  • Changes to user preferences
  • Page rendering 
  • Reading from cache
  • Search that did not result in opening a page
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