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NICE CXone Expert
Expert Success Center

July 2021 Releases

July Updates

Announcements

Reporting and Filtering Enhancements (announced 2021-07-22, expected to release 2021-07-29)

Exciting enhancements coming to our reports soon! More details to follow on 7.29.21, watch this space.

Release 2021-07-01

Today’s release included under the hood changes for product maintenance and preparation for upcoming features.

Release 2021-07-08

We are continuously improving the product but there are no defects or enhancements going out in this week's release.

Release 2021-07-15

Fixes

Guide Tabs

Guide tabs will now render properly in the legacy browser experience.

Release 2021-07-22

Today’s release included under the hood changes for product maintenance and preparation for upcoming features.

Release 2021-07-29

This release is complete. The Release was deployed to all Expert sites as of 1:36 PM (PDT).

Enhancements

Reporting

This release includes enhancements to the Customer Experience and Contribution reports such as: filtering and performance improvements, new channel filtering, and the ability to exclude or include bot traffic from your reports. In addition, Path Completion sessions have been recalculated to be consistent with other reports in the product.

 

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