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On October 21, we applied a security patch across all NiCE KM production environments to address a recently disclosed PHP vulnerability. The update was completed without service disruption, and our team continues to monitor the platform closely. No action is required on your part.

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June 2021 Releases

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Releases: 2021-06-03, 2021-06-10, 2021-06-24

June Updates

Release 2021-06-03

Fixes

Editor

Headings listed in the editor toolbar now reflect the options set up in the Editor Configuration.

Release 2021-06-10

Fixes

Intelligent Search

Search will now support constraints with the plus (+) and minus (-) signs. This will allow users to include and exclude specific terms in their search queries.

Release 2021-06-24

This release is complete. The Release was deployed to all Expert sites as of  3:08 PM (PDT).

Fixes

Search In Place Touchpoint

Modifying an existing query in a Search-In-Place Touchpoint with the Allow search refinement filtering turned on will again return results as expected.

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