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NICE CXone Expert
Expert Success Center

June 2021 Releases

June Updates

Release 2021-06-03



Headings listed in the editor toolbar now reflect the options set up in the Editor Configuration.

Release 2021-06-10


Intelligent Search

Search will now support constraints with the plus (+) and minus (-) signs. This will allow users to include and exclude specific terms in their search queries.

Release 2021-06-24

This release is complete. The Release was deployed to all Expert sites as of  3:08 PM (PDT).


Search In Place Touchpoint

Modifying an existing query in a Search-In-Place Touchpoint with the Allow search refinement filtering turned on will again return results as expected.


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