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NiCE KnowledgeKnowledge

On October 21, we applied a security patch across all NiCE KM production environments to address a recently disclosed PHP vulnerability. The update was completed without service disruption, and our team continues to monitor the platform closely. No action is required on your part.

NiCE Knowledge Success Center

May 2021 Releases

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Releases: 2021-05-13, 2021-05-20, 2021-05-27

May Updates

Release 2021-05-13

Enhancements

Content Reuse

Content Reuse in the editor now links to the reused page.Screen Shot 2021-04-27 at 1 04 55 PM

Editor

The heading level will be displayed in the Editor toolbar when the cursor is on a line of text.

Fixes

Expert Toolbar

Clicking on a menu option that is already open will close the drop-down.

Editor

We have updated YouTube video embedding with timestamp parameters that are backwards compatible with older videos.

Release 2021-05-20

Enhancements

Links

When setting links to "Open in new window", the link will now have a rel="noopener" attribute added when the page is rendered. This will prevent the new window that is opened from accessing the window that it was opened from. Please consult Mozilla's Link types: noopener documentation for more information.

Release 2021-05-27

This release is complete. The Release was deployed to all Expert sites as of 2:26 PM (PDT).

Today’s release included under the hood changes for product maintenance and preparation for upcoming features.

 

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