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NICE CXone Expert
Expert Success Center

April 2021 Release

April Updates

Release 2021-04-01

Enhancements

Capture Manager

The Confidence and Visibility options have been reordered to better match agent workflows.

Before change:
capturemanager_confidence_old.pngcapturemanager_visibility_old.png

After change:

capturemanager_confidence.pngcapturemanager_visibility.png

Fixes

Login

The keyboard navigation order of focusable elements on the login pages are now in logical order.

Draft

Drafts can now be created for pages that had links to images from previously deleted draft pages. Please reach out to Expert Support for any questions.

Release 2021-04-15

Today’s release included under the hood changes for product maintenance and preparation for upcoming features.

Release 2021-04-22

In preparation for upcoming features, we have only made under the hood changes for product maintenance this week.

Release 2021-04-28

This release is complete. The Release was deployed to all Expert sites as of 11:01 AM Pacific Time.

This week's release did not include any defect fixes or enhancements; however, we are working hard behind the scenes on product maintenance and future features.

 

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