Skip to main content
NICE CXone Expert

We will be closed on Monday, January 20th in observance of Martin Luther King Day

Expert Success Center

March 2021 Releases

March Updates

Announcements

Release 2021-03-04

Fixes

API

Applying the  ?parser=lucene parameter to the API endpoint @api/deki/site/query will now return results as expected.

Release 2021-03-11

Fixes

Expert for CRM

Performing searches, in Expert for CRM while filtered by hierarchy, will retain the selection on successive searches.

Release 2021-03-18

Enhancements

Updated Path Completion Report to include more accurate user session tracking.

Release 2021-03-25

This release is complete. The Release was deployed to all Expert sites as of 11:09 AM Pacific Time.

Fixes

Editor

Embedding YouTube videos will now accept the time stamp attribute.

 

  • Was this article helpful?