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On October 21, we applied a security patch across all NiCE KM production environments to address a recently disclosed PHP vulnerability. The update was completed without service disruption, and our team continues to monitor the platform closely. No action is required on your part.

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March 2021 Releases

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Releases: 2021-03-04, 2021-03-11, 2021-03-18, 2021-03-25

March Updates

Announcements

Release 2021-03-04

Fixes

API

Applying the  ?parser=lucene parameter to the API endpoint @api/deki/site/query will now return results as expected.

Release 2021-03-11

Fixes

Expert for CRM

Performing searches, in Expert for CRM while filtered by hierarchy, will retain the selection on successive searches.

Release 2021-03-18

Enhancements

Updated Path Completion Report to include more accurate user session tracking.

Release 2021-03-25

This release is complete. The Release was deployed to all Expert sites as of 11:09 AM Pacific Time.

Fixes

Editor

Embedding YouTube videos will now accept the time stamp attribute.

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