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NICE CXone Expert

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Expert Success Center

December 2020 Releases

December Updates

Release 2020-12-03


Search Terms and Queries Report

Search terms and queries CSVs are now formatted correctly.

Control Panel

Navigating to nonexistent paths in the Control Panel will lead to the site 404 experience.

Release 2020-12-10


Intelligent Search

Search location filter is no longer case sensitive.

User Management

Pro Member username changes made by adding characters are working again.

Release 2020-12-17

This release is complete. The Release was deployed to all Expert sites as of 12:45 PM Pacific Time.


Content Framework Navigation

Article listings at the category or guide level will expand/collapse at seven listings instead of six.



Touchpoints that are deactivated will no longer function where they are implemented.


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