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NiCE KnowledgeKnowledge

On October 21, we applied a security patch across all NiCE KM production environments to address a recently disclosed PHP vulnerability. The update was completed without service disruption, and our team continues to monitor the platform closely. No action is required on your part.

NiCE Knowledge Success Center

Edit a page

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To edit a page, ensure that you have editing permissions in your NiCE KM site.

Edit content on a page

  1. Navigate to the article you want to edit.
  2. On the NiCE KM toolbar, select Edit.
  3. Choose to Create draft or Edit live.
  4. Edit the content as necessary. See a complete list of editor tools.
  5. In the Why are you making this edit? field at the top of the page, leave change notes for other editors or yourself (optional). Edit summaries can be viewed in the Page Revision history.
  6. Click Save to save the changes you made.

Editing options

Automatic saving: By default, NiCE KM autosaves pages every 25 seconds in case your browser crashes or computer restarts so that you can return to the page and pick up where you left off. You can change the interval to suit your preferences. 

Word count: A word and character count is displayed in the upper right corner of the editor UI, above the View Source (</> HTML) button.

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