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NICE CXone Expert
Expert Success Center

Update broken links

Broken links, also known as Page Not Found (404) errors, not only prevent users from navigating your site, but also negatively affect a site's search ranking. The Expert link manager allows administrators to quickly identify and resolve broken links.

Identify broken links

  1. Access the link manager to find a list of broken links across your site.
  2. Set your filter to Broken, then click the filter links button.

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  1. Click on a page that includes broken link references.  This will direct you to the desired page, where you can resolve the specified broken links.

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  1. To locate broken links on the page, spot the red tab (with flame icon) at the bottom of the page.
  2. Click to expand the tab and view a list of broken links on the page.
  3. Click on one of the links in the tab to surface the broken link on the page.

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Update links within the editor

  1. From the editor, find and left click the hyperlinked text to be resolved.
  2. Click Edit link.


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