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On October 21, we applied a security patch across all NiCE KM production environments to address a recently disclosed PHP vulnerability. The update was completed without service disruption, and our team continues to monitor the platform closely. No action is required on your part.

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Authoring roles

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Applies to:
CXone Mpower Expert (current)
Role required:
N/A
Pro or Seated member roles that include authoring capabilities are: Draft Contributor, Author, Editor, Admin.

Additional pre-defined User Types and Pro Member roles are available that do not have authoring capabilities. See Pro Member roles and permissions for a comprehensive comparison of permissions for each role. 

A role assigned in the Control Panel will only allow authoring on pages with a Public Page Privacy setting. If you are using the non-Public Page Privacy setting, assign roles at the page-level to enable authoring privileges.

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