Enhanced Editor
The Enhanced Editor, built on a new infrastructure, offers a modernized interface with an improved user experience and built-in generative AI capabilities for content creation and improvement. Feature parity with the legacy editor means contributors don't experience loss of functionality.
The Enhanced Editor is not currently supported in the NiCE KM for CRM +Create touchpoint.
- AI Assistant in the Editor
- The AI Assistant in the Editor enables AI capabilities in the authoring experience. These capabilities help users author and edit content, and include the functionality to apply prompts within the Editor, and shortcuts (built-in prompts) to modify tone and voice, generate or summarize content, and make other changes quickly and easily.
- New functionality for the enhanced Editor
- Collapsible accordions in the Editor
- Column header sorting
- Conditional Content audience selection
- Custom text and background colors
- Editor Find and Replace
- Fullscreen mode
- Heading 1 (H1) disabled
- Keyboard navigation and indentation in the Editor
- Multi-author notifications in the Editor
- Mark content as "do not translate"