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NiCE CXone Mpower Expert

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Expert Success Center

Private YouTube videos in Expert

Issue

Embedding a private YouTube video in Expert does not play.

Resolution

Set the YouTube video to unlisted instead of private. This will cause the video to not be found in Google or YouTube search, but it will be viewable with the link.

Cause

YouTube privacy blocks user unless they are logged in to account with permissions.

 

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