Knowledge

On October 21, we applied a security patch across all NiCE KM production environments to address a recently disclosed PHP vulnerability. The update was completed without service disruption, and our team continues to monitor the platform closely. No action is required on your part.

Private YouTube videos in Expert

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Issue

Embedding a private YouTube video in NiCE KM does not play.

Resolution

Set the YouTube video to unlisted instead of private. This will cause the video to not be found in Google or YouTube search, but it will be viewable with the link.

Cause

YouTube privacy blocks user unless they are logged in to account with permissions.