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Image shows up as grey box

Applies to:
All MindTouch Versions
Role required:
Resolve hidden images due to permissions conflicts.


  • An image shows up as a grey box on a page when not logged in
  • An image shows up as a grey box on a page when logged in as a certain user


The image is attached to a different page with stricter permissions that prevent you from seeing it.  There are two options to correct this:

  1. Change the privacy permission on the page where the image is attached.  You can set it to Public or Semi-private
  2. Attach the image to the page where you want the image to appear

It is best practice to add images to a media repository set to semi-private


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