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NICE CXone Expert
Expert Success Center

Image shows up as grey box

Applies to:
All MindTouch Versions
Role required:
Editor
Resolve hidden images due to permissions conflicts.

Issue

  • An image shows up as a grey box on a page when not logged in.
  • An image shows up as a grey box on a page when logged in as a certain user.

Resolutions

The image is attached to a different page with stricter permissions that prevent the user from seeing it. There are two options to correct this:

  1. Change the privacy permissions to Public or Semi-private on the page where the image is attached.
  2. Attach the image to the page where you want the image to appear.

It is best practice to add images to a media repository set to Semi-private.

 

 

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