Knowledge

On October 21, we applied a security patch across all NiCE KM production environments to address a recently disclosed PHP vulnerability. The update was completed without service disruption, and our team continues to monitor the platform closely. No action is required on your part.

Image shows up as grey box

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Applies to:: All versions
Role required:: Editor

Resolve hidden images due to permissions conflicts.

Issue

An image shows up as a grey box on a page when not logged in.
An image shows up as a grey box on a page when logged in as a certain user.

Resolutions

The image is attached to a different page with stricter permissions that prevent the user from seeing it. There are two options to correct this:

Change the privacy permissions to Public or Semi-private on the page where the image is attached.
Attach the image to the page where you want the image to appear.

It is best practice to add images to a media repository set to Semi-private.