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Search-In-Place Touchpoint

Applies to:
MindTouch (current)
Role required:
Embed a search function for your content in any web page or application and display the results in place.

The Search-In-Place Touchpoint is an embeddable integration that enables users to search your knowledge from any of your web properties or web applications.

Example use case

The Search-In-Place Touchpoint can provide a Touchpoint for Community experience, empowering customers to self-serve by extending knowledge into your community, support ticketing, or customer contact forms.

An embedded Search-in-Place Touchpoint enables your customer to access additional information that helps inform their buying decision, and they place an order.

  1. A customer has visited your e-commerce site and found a product to buy.
  2. The customer adds the product to the shopping cart and is about to check out when they have a last-minute question about the product.
  3. They are ready to leave your site to search the internet for answers, but they notice your search-in-place Touchpoint in the shopping cart.
  4. The customer enters their question into the search bar and finds an article in the results list that answers their question.
  5. They read the article and the information confirms their decision to purchase.


How customers experience the Search-in-Place Touchpoint

  1. Your customers see the Touchpoint's search bar on your web page.

Search In Place Touchpoint search bar.png

There is a fixed amount of white space below the search bar to display search results. This space is determined by the Search-in-Place Touchpoint configuration. 

  1. Customers enter a search term, and the Search-in-Place Touchpoint returns relevant pages from your site.
    Screenshot of the search-in-place touchpoint results
  2. Customers have the option to view additional results, or they can enter a new query.
    Screenshot of the show more link in the search-in-place touchpoint

Embed a Search-In-Place Touchpoint

  1. Create a Search-In-Place Touchpoint.
  2. Copy the embed code.
    1. Navigate to Site Tools > Dashboard > Integrations > Touchpoints Management.
    2. Scroll to Currently enabled Touchpoints, select your Touchpoint and click Copy code to clipboard.
  3. Navigate to the page on which you want to embed your Touchpoint.
  4. Decide where on the page you would like to add the Touchpoint.
  5. If necessary, consult with your product developers to access the HTML of your web application.
  6. Paste the embed code directly into the HTML of your webpage or application.
  7. Test the Touchpoint where embedded, and verify it returns the expected results and that search refinement works as expected (if applicable).


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