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NiCE CXone Mpower Expert

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Expert Success Center

User types

Applies to:
MindTouch (current)
Role required:
Admin
Controls the ability for users to access or contribute to a site

User types

Within Expert the user types include:

  1. Anonymous users: Can view public and permissioned content without logging in.
  2. Authenticated viewers, as part of the CX Suite License: Can access public content, and private content made available to them once they are logged in. These users are set up as Community Members.
  3. Seated users, licensed under EX Standard or EX Advanced: Internal user who can log in to the platform and contribute to the content based on their assigned role.
  4. EX Standard users: Can view content. These users can be set up as Community Members or Pro Member Viewers.
  5. EX Advanced users: Have all the capabilities of EX Standard users, with the added ability to create, edit, and manage content.

Seated users are assigned a role by a site administrator in the control panel and can be customized by granting special permissions on pages or entire sections.

For a Viewer to be able to edit or author content, they must first be assigned as a seated user and then assigned the appropriate contributor role, either through the Control Panel or your identity provider (IDP), depending on your configuration.

 

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