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NiCE CXone Mpower Expert

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Expert Success Center

November 2025 Releases

Releases: 2025-11-06, 2025-11-13, 2025-11-20

Release 2025-11-20

This release is complete. The Release was deployed to all Expert sites as of 9:00 PM (PST).

Enhancements

Enhanced Editor
  • Added insert link and insert template to toolbar.
  • Toolbar overflow will appear on next line.
  • Embedded videos can now be resized.
Generative Search Report

Assorted enhancements for user experience such as button behavior, confirmation for uploading new questions, and the location of the table.

Fixes

Completion Report

Fixed issue with downloading completion report for large months.

Generative Search

Fixed issue with generative search response not showing content from pages that are private with user grants.

Dashboard

Fixed issue with Seated Member with None role having access to Link Manager and Page Classification Manager.

Tables

Fixed issue with table displays in mobile view.

API

Fixed issue with sending to contents pages API endpoint creating broken links if links include spaces.

Release 2025-11-13

This release is complete. The Release was deployed to all Expert sites as of 1:03 AM (PST) on November 14.

Enhancement

Enhanced Editor

As part of the 25.4 General Availability release, customizable text / background color palettes and spellcheck dictionary are automatically enabled when the Enhanced Editor is enabled on a site.

Fixes

Hawthorn mobile UI

Previously, when viewing an Expert site with the Hawthorn theme on mobile, there was a blank space at the bottom of the screen. Now, the space is gone, which was the intended look of the page.

Before:
release 20251106 - fix for Hawthorn mobile UI - space at bottom of page.png

Enhanced Editor
  • File names: Previously, downloading a file with double byte characters caused additional characters to be added to the downloaded file name. This has been resolved, and downloaded file names now appear as expected.
  • Redirects: Previously, when a page was created with a URL where a redirect exists, the Delete redirect option was not returned. Now, when a redirect/URL conflict is found, there is an option to delete the redirect, which keeps authors informed of the conflict and enables them to take action.
  • Conditional Content links: Before, not all special characters in Conditional Content widget links were encoded, which could cause incorrect, broken, or nonexistent links. Now, special characters are encoded and the links work as expected.
  • Accordion: Previously, the shortcut added accordion functionality, but the shortcut could not be used to remove the accordion. This has been resolved, so that when the accordion keyboard shortcut (Ctrl + shift + 9) is used while the cursor is within the accordion, the accordion and its contents will be removed.
Media Manager

Before, the privacy indication in was not reflecting the page privacy correctly. Now the privacy level next to an image matches the page level privacy.

Long links

Previously, when adding a long external link, the link would break. Now links work as expected, regardless of length.

Media Manager

Before, the privacy indication in was not reflecting the page privacy correctly. Now the privacy level next to an image matches the page level privacy.

Long links

Previously, when adding a long external link, the link would break. Now links work as expected, regardless of length.

Release 2025-11-13

This release is complete. The Release was deployed to all Expert sites as of 1:03 AM (PST) on November 14.

Enhancement

Enhanced Editor

As part of the 25.4 General Availability release, customizable text / background color palettes and spellcheck dictionary are automatically enabled when the Enhanced Editor is enabled on a site.

Fixes

Hawthorn mobile UI

Previously, when viewing an Expert site with the Hawthorn theme on mobile, there was a blank space at the bottom of the screen. Now, the space is gone, which was the intended look of the page.

Before:
release 20251106 - fix for Hawthorn mobile UI - space at bottom of page.png

Enhanced Editor
  • File names: Previously, downloading a file with double byte characters caused additional characters to be added to the downloaded file name. This has been resolved, and downloaded file names now appear as expected.
  • Redirects: Previously, when a page was created with a URL where a redirect exists, the Delete redirect option was not returned. Now, when a redirect/URL conflict is found, there is an option to delete the redirect, which keeps authors informed of the conflict and enables them to take action.
  • Conditional Content links: Before, not all special characters in Conditional Content widget links were encoded, which could cause incorrect, broken, or nonexistent links. Now, special characters are encoded and the links work as expected.
  • Accordion: Previously, the shortcut added accordion functionality, but the shortcut could not be used to remove the accordion. This has been resolved, so that when the accordion keyboard shortcut (Ctrl + shift + 9) is used while the cursor is within the accordion, the accordion and its contents will be removed.
Media Manager

Before, the privacy indication in was not reflecting the page privacy correctly. Now the privacy level next to an image matches the page level privacy.

Long links

Previously, when adding a long external link, the link would break. Now links work as expected, regardless of length.

Release 2025-11-06

This release is complete. The Release was deployed to all Expert sites as of 8:45 PM (PST).

Fix

Instant Translation

Previously, some portions of staging sites received a "translation incomplete" error when translating into Korean. This has been resolved.

 

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