March 2025 Releases
Release 2025-03-27
This release is complete. The Release was deployed to all Expert sites as of 11:53 PM (PST).
Fix
Customer Insights report
User names with a colon [ : ] were causing an error. Spaces and other symbols were unaffected. We have resolved this so that colons do not cause errors anymore.
Enhancements
Find & Replace UI
We have made several updates to the F&R UI for increased accessibility and consistency across the platform:
| Item # | Change | Before: | After: |
|---|---|---|---|
| 1 | Table layout: Cleanup of alignment and padding |  |
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| 2 | Button styling | Assign “mt-button-icon” class to icon buttons, to assist hover-focus states for keyboards. | |
| 3 | Empty link | Previously, the function or purpose of a link that contains no text would not be presented to the user, which could cause confusion for keyboard and screen reader users. | Now, the Download Link has text that is visually hidden, but is still visible to screen readers. |
| 4 | Empty header | A <th> (table header) that contained no text could result in cells with missing or incorrect header information. | We added content to the empty header that is hidden both visually and for screen readers. This ensures cells are associated to the correct rows / columns, to improve navigation for users with assistive tech. |
| 5 | Return link moved to match overall Dashboard UI |  |
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| 6 | Buttons at the bottom of the screen left-aligned to match Expert UI |  |
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Popular Pages API
The endpoint GET:pages/popular, which shows articles with high page-views, now includes the "Last updated" date as <date.modified>. This provides a reference for how up-to-date a popular page is, enabling content managers to identify out-of-date pages and prioritize those pages for updates, resulting in increased content accuracy and customer satisfaction.
Group enablement for GenSearch
Previously, GenSearch could only be limited by user type. This was not ideal, so we added group enablement to the GenSearch settings in the Dashboard. Both methods (limiting by user type and group) can be used together to gradually roll out access.
Release 2025-03-20
This release is complete. The Release was deployed to all Expert sites as of 12:07 PM (PST).
Fix
Control Panel
The Authentication option for Groups should only show if the client themselves is using an OIDC connection.
Release 2025-03-13
This release is complete. The Release was deployed to all Expert sites as of 5:25 PM (PST).
Enhancement
GenSearch
GenSearch now respects attachment toggle, so users can include attachments like they would in traditional search.
Release 2025-03-06
This release is complete. The Release was deployed to all Expert sites as of 9:32 PM (PST).
Fixes
GenSearch for non-Seated users
For Anonymous and Authenticated (Community) users, the GenSearch UI was not the same as the Seated member UI. We added padding so that the spacing between the Search field and the AI sparkles would be consistent across all user types.
| Before: | After: |
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Enhancement
Touchpoint authentication
Silent authentication for Touchpoints has been improved to handle fallback scenarios when cross-origin requests fail due to an unknown or unconfigurable same-origin policy. To mitigate these issues, we added a browser pop-up for site logins to ensure the same-origin policy is respected, and an auto pop-up authentication feature.