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NICE CXone Expert
Expert Success Center

March 2025 Releases

Releases: 2025-03-06, 2025-03-13, 2025-03-20, 2025-03-27

Release 2025-03-13

This release is complete. The Release was deployed to all Expert sites as of 5:25 PM (PST).

Enhancement

GenSearch

GenSearch now respects attachment toggle, so users can include attachments like they would in traditional search.

UI - Search - Attachments toggle.png

Release 2025-03-06

This release is complete. The Release was deployed to all Expert sites as of 9:32 PM (PST).

Fixes

GenSearch for non-Seated users

For Anonymous and Authenticated (Community) users, the GenSearch UI was not the same as the Seated member UI. We added padding so that the spacing between the Search field and the AI sparkles would be consistent across all user types.

Before: After:
release 20250227 GenSearch padding issue.png release 20250227 GenSearch padding update.png

Enhancement

Touchpoint authentication

Silent authentication for Touchpoints has been improved to handle fallback scenarios when cross-origin requests fail due to an unknown or unconfigurable same-origin policy. To mitigate these issues, we added a browser pop-up for site logins to ensure the same-origin policy is respected, and an auto pop-up authentication feature.

 

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