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NICE CXone Expert
Expert Success Center

February 2025 Releases

Releases: 2025-02-06, 2025-02-13, 2025-02-20, 2025-02-27

Release 2025-02-27

There is no release this week.

Release 2025-02-20

This release is complete. The Release was deployed to all Expert sites as of 1:14 PM (PST).

Fix

Release banner

Previously, the Expert release banner remained after being closed. We have resolved this so the banner does not persist once it is closed.

Release 2025-02-13

This release is complete. The Release was deployed to all Expert sites as of 1:14 PM (PST).

Fix

Revision History

Previously, when going into the Revision History and expanding and then collapsing the "More" option to view additional edits for a date, two things would happen. The next Revision Date disappeared but the edits pertaining to the date were still visible, and the disappeared date appeared at the top of the Revision History table when scrolling through the page. We have fixed this so that collapsing or expanding the Revision History keeps the next Revision Date visible and properly positioned.

Release 2025-02-06

This release is complete. The Release was deployed to all Expert sites as of 1:20 PM (PST).

Fixes

Draft Manager v2

Before, when enabling Draft Manager v2, not all drafts from v1 were carried over. Now, after enabling Draft Manager V2 and re-indexing the site, all drafts populate as expected.

UI

The View Source and Print icons were missing when code / text was stylized using the "<pre> Format" option. We fixed this so the icons appear as expected.

Announcement

Customer Community

Discover how businesses across industries are transforming their customer experience with CXone Mpower Expert in our Customer Community Success Stories. These real-world success stories highlight how companies are streamlining operations, enhancing customer satisfaction, and driving measurable results through innovative solutions and expert strategies.
 
The Success Stories are updated monthly with fresh insights and inspiration on how to unlock new levels of efficiency, and deliver exceptional customer experiences. Check back regularly to explore the latest success stories!

 

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