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NICE CXone Expert
Expert Success Center

April 2025 Releases

Releases: 2025-01-03, 2025-01-10, 2025-01-17, 2025-01-24

Release 2025-04-24

This release is complete. The Release was deployed to all Expert sites as of 12:36 AM (PST).

Fixes

Completion report CSV

The report did not capture all data from the last day of the month. For example, a report that begins running on March 31 would only capture some of the data from that day. The next month's (April) report would not capture the missing data from March 31. We have solved this by running the report on the previous day rather than the current day. This allows the report to capture the full last month when it is run on the first of the current month.

GenSearch error if no Kernels returned

Previously, a site was returning a 500 error for a specific query. Now, no error message is returned, and GenSearch applies the defined behaviors when no Kernels are returned for a search.

Enhancement

GenSearch disclaimer

The GenSearch disclaimer is now customizable, so you can modify it to comply with regulatory / legal requirements and to more closely match your brand voice. Reach out to your CSM or Support to enable this capability.

We are currently working on enhancing the disclaimer further, to give you the ability to add links within it. Stay tuned for that functionality!

Release 2025-04-17

This release is complete. The Release was deployed to all Expert sites as of 12:56 AM (PST).

Today’s release included under-the-hood changes for product maintenance and preparation for upcoming features.

Release 2025-04-10

This release is complete. The Release was deployed to all Expert sites as of 11:42 PM (PST).

Today’s release included under-the-hood changes for product maintenance and preparation for upcoming features.

Release 2025-04-03

This release is complete. The Release was deployed to all Expert sites as of 1:00 AM (PST).

Enhancement

Reporting: Content Reuse

There are now two Content Reuse CSV download reports available, which enable audits of historical Content Reuse across your Expert site:

  1. The Content Reuse Totals report shows a high-level overview of sources that are being used.
  2. The detailed Content Reuse report lists pages where reused content exists, along with sources for that content.

 

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