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NICE CXone Expert
Expert Success Center

June 2019 Releases

June Updates

Coming Soon

TLS Security Update (announced 2019-02-28, release date to be announced)
To improve the security of Expert sites, HTTPS requests using the TLS 1.0 protocol to Expert servers will no longer be supported. TLS 1.1 and 1.2 will continue to be supported. All Expert supported operating systems and browsers will not be affected, however, older clients built using older versions of OpenSSL may be affected. Contact the Support Team with any questions regarding this change.

Secure API Access Update (announced 2019-05-16, Release 2019-07-11)
To improve accessibility to the Expert API to those with Secure API Access enabled, authenticated users will be able to navigate to API endpoints to see responses through the browser. The available API endpoints can be viewed through /@api/deki/@about .

Recently Completed

​​​​​​Contextual Help Touchpoints (announced 2019-01-10, Release 2019-06-20)

The mt-f1=true URL query parameter that is included in Contextual Help Touchpoints page requests will be changed to mt-view=f1Contact the Support Team with any questions regarding this change.

Release 2019-06-06

Enhancements

Capture Manager Report
Added ability to immediately send or schedule email delivery and increased timeout period to 1 hour in Capture Manager Report.

Fixes

Insert Video Dialog
Fixed an issue in the editor where the Insert Video dialog would prevent videos from being updated.

Delete Redirect Dialog
Fixed an issue where the Contextual Help link was incorrectly formatted.

Move File Dialog
Fixed an issue where moving a file to a conflicting location would show a blank error message.

User Management via Single Sign On
Fixed a misleading success message to be more clear that that passwords are not sent through emails for external users.

Content CSS
Fixed an issue where extra padding for the content container caused some page layouts to be affected. This issue was limited to the current version of Expert.

Tag Search
Fixed an issue where clicking on a tag would take you to an invalid search page. This issue was limited to Expert 4.

Contextual Help Touchpoint 
Fixed an issue where clicking on an anchor links within a Contextual Help Touchpoint would not work on iOS devices. Links to open Contextual Help Touchpoint windows will now open in new tabs on iOS devices.

Release 2019-06-13

No release this week. Releases will resume on 2019-06-20.

Release 2019-06-20

Announcements

​​​​​​Contextual Help Touchpoints (announced 2019-01-10, Release 2019-06-20)

The mt-f1=true URL query parameter that is included in Contextual Help Touchpoints page requests will be changed to mt-view=f1Contact the Support Team with any questions regarding this change.

Enhancements

Conditional Content
Improved performance of Conditional Content

Fixes

DekiScript
Fixed an issue where the wiki.getSearch function would return a maximum of 100 results.

Insert Video Dialog
Fixed an HTML formatting issue in an error message.

Legacy Browser Experience
Fixed an issue where the Control Panel was not being restricted for Legacy Browsers.

Community Scoring Report
Fixed an issue where the Votes column would sort incorrectly. 

Control Panel User Management / Restrict Access Users & Group Permissions
Fixed an issue where user lookups with special characters or white spaces would not return results. 

Page Restrictions
Fixed an issue where the User/Group permissions were hidden when the Page Privacy restriction was set to Public. 

Release 2019-06-27

This release is complete. The Release was deployed to all Expert sites as of 10:46 am (PT).

Enhancements

Search
Improved the search indexing process in order to improve performance. 

Fixes

Contextual Help
Fixed an issue when conducting a search through a contextual help window, then clicking on a search result would result in a blank page. 

Capture Manager Integration
Fixed an issue where the editor would load inconsistently when navigating from the View tab to Create tab.

 

 

 

 

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