Knowledge

On October 21, we applied a security patch across all NiCE KM production environments to address a recently disclosed PHP vulnerability. The update was completed without service disruption, and our team continues to monitor the platform closely. No action is required on your part.

New Page Templates

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NiCE KM comes with standard New Page Templates, which are formatted out-of-the-box and include:

Category page: Highest level of content organization
Guide page: Sub-section of a Category
Topic, How-To, or Reference pages: Articles to publish within Guides

You can modify these page templates or add new templates to standardize the format or behavior of your content across the same page type.

Hide new page templates

Go to Dashboard > Site Administration > Template Directory.
Open the template you want to hide.
Click Options > Restrict access > Private.

Any Draft Contributors, Authors, and Editors who try to create new pages will not see these options unless you explicitly give them permission.

This will not hide New Page Templates from Admins, because Admins have access to all pages.