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NICE CXone Expert
Expert Success Center

Add a description to an attached file

After you attached a file to an Expert page, you can add a description to that file which is indexed by Expert search and allows you to filter at the attachment level.
  1. Hover over the (no description) text and click on the pencil icon.
  2. Add a description for your file.
  3. Click Save.

Descriptions can be a maximum of 500 characters. If you exceed the character limit and click Save, the description truncates to 500 characters.


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