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NiCE CXone Mpower Expert
Expert Success Center

GenSearch Onboarding and Adoption Guide

This onboarding guide takes you from the basics of GenSearch, to asking effective questions and calibrating your genAI persona, to benchmarking your content so you can track generative response improvements over time.

 

GenSearch Adoption Phase 1: Educate
Learn the basics of GenSearch: What it is (and what it isn't), how the Expert team selected the LLM for GenSearch, and what content is indexed from your site to generate responses.
Pages: 5
GenSearch Adoption Phase 2: Define and Configure
Get familiar with the GenSearch UI, how to ask GenSearch questions and understand what the elements of a persona are.
Pages: 3
GenSearch Adoption Phase 3: Capture Baseline
Learn how to test, evaluate, and benchmark your content. This will prepare you to make measurable content improvements that increase your customers' satisfaction with the GenSearch experience.
Pages: 4

 

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