Generative Search Insights report
UI Overview
Access the report
From the Expert toolbar, navigate to Site tools > Dashboard > Customer Experience Rpts > Generative Search Insights.
Filters and Reload
- Date: Date range for the reporting period
- Date View: Day, Week, or Month
- User Type: Anonymous, Authenticated Viewer (Community), or Seated (Pro)
- Group: Enter a group name to filter results for that group only. Multiple groups can be selected.
- Device: Awareness of how many customers use mobile, desktop or tablet.
Knowing the size of the device is important in UX design for responsive content and mobile vs. web layouts. - Engagement channel: Identifies what channel visitors are using to enter your site.
There is an article with more information on non-pageview channel. - Filter bot traffic: Removes bot traffic from report data, to ensure the report only represents the behavior of real people who visit your site.
- Reload
: Refreshes the report with the selected filters applied - Show / hide filters
: View or hide the filter options - Reset filters option (located in the Dashboard Actions menu)
Download the Generative Search Insights report
If you do not see an option to download the report, contact the Expert Support Team.
All of the export options can be found in the Dashboard Actions menu.
- Download as:
- CSV (You will have 9 files, one for each of the tiles, and the other sections of report data.)
- Schedule Delivery (emails the report instantly or on a schedule)
Report data
Overview tiles
- Generative Sessions: The number of generative sessions in the selected time period, calculated when the generative search is toggled ON.
- Generative Results: The number of generative results returned.
- Overall CTR: The frequency that knowledge articles are clicked after initiating a generative search. This helps Admins understand the effectiveness of their site's generative search responses. The CTR is calculated by dividing the total number of articles that were clicked from a generative search by the total number of generative searches.
Overall Feedback
Shows the percentage of GenResponses that users found helpful and unhelpful, based on the feedback option selected during a search. Hover over the chart to see a count of the feedback type.
Users can only select one feedback option for each query, to ensure the feedback score is accurate.
Generative Search vs Traditional Search
Shows usage of GenSearch and traditional search over time. Hover over any point to see the date and exact count of searches.
Unique Generative Search Users per day
The number of deduplicated users who performed generative and traditional searches each day. Hover over any point to see the date and exact count of users.
Average Generative Searches per user per day
The average number of searches per user who performed generative and traditional searches each day. This is calculated by dividing the number of searches by the number of users. Hover over any point to see the date and average search count.
Generative Searches per user
A bar graph that shows the number of generative and traditional searches per user. Users are listed in descending order by GenSearch count. Click the ellipsis next to a user to view the User Comparison report for that user.
Search and Content Review
A bar graph that shows the number of generative searches and source article page views (a view resulting from opening a source article) per user. Users are listed in descending order by Source Article Page Views Count. Click the ellipsis next to a user to view the User Comparison report for that user.
Report details
| Report | Field | Description | Example | |
|---|---|---|---|---|
| 1 | average_generative_searches_per_user_per_day | (blank) | Number to keep track of the rows of data | 1, 2, 3... |
| Event Date Group Date |
Date the search was performed Format: MM-DD-YYYY |
10/21/2024 | ||
| Generative Search | The number of generative searches the user performed that day | 34 | ||
| Traditional Search | The number of traditional searches the user performed that day | 19 | ||
| 2 | generative_results | Generative Events Total Generative Results |
The number of generative results returned during the search period | 1,272 |
| Percent of Generative Results count change | Comparison between the Generative Events Total Generative Results from this reporting period and the previus reporting period | 41.35% | ||
| 3 | generative_search_vs_traditional_search | Event Date Group Date |
Date the searches were performed Format: MM-DD-YYYY |
10/26/2024 |
| Generative Search | The number of generative searches performed on your site that day | 192 | ||
| Traditional Search | The number of traditional searches performed on your site that day | 158 | ||
| 4 | generative_searches_per_user | (blank) | Number to keep track of the rows of data | 1, 2, 3... |
| User |
Username as defined in the Control Panel |
Anonymous |
||
| Generative Search |
The number of generative searches the user performed during the reporting period | 6,343 | ||
| Traditional Search |
The number of traditional searches the user performed during the reporting period | 962 | ||
| 5 | generative_sessions | Generative Events Total Generative Sessions |
The number of generative sessions in the selected time period, calculated when the generative search is toggled ON | 1,272 |
| Percent of Generative Sessions count change | Comparison between the Generative Events Total Generative Sessions from this reporting period and the previus reporting period | 41.35% | ||
| 6 | overall_feedback | (blank) | Number to keep track of the rows of data | 1, 2, 3... |
| Feedback Type | The kind of feedback users have left for queries |
Helpful Not Helpful |
||
| Total Feedback Count | The number of times in the reporting period that the corresponding feedback type was selected for a query |
16 |
||
| 7 | search_and_content_review | (blank) | Number to keep track of the rows of data | 1, 2, 3... |
| User name | Username as defined in the Control Panel |
Anonymous |
||
| Generative Search Count | The number of generative searches per user. | 63 | ||
| Page Views Count | The number of source article page view per user. | 98 | ||
| 8 | source_article_click_through_rate | Generative Events Ctr | The frequency that knowledge articles are clicked after initiating a generative search | 2.60% |
| Percent of CTR change | Comparison between the Generative Events Ctr from this reporting period and the previus reporting period | 28.08% | ||
| 9 | unique_generative_search_users_per_day | Event Date Group Date |
Date the searches were performed Format: MM-DD-YYYY |
10/26/2024 |
| Generative Search | The number of unique generative search users during the reporting period | 17 |
||
| Traditional Search | The number of unique traditional search users during the reporting period | 3 |